Refund policy

We have a 30-day return policy, which means you have 30 days after you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at ropesofscale@gmail.com. 

Damages and Issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.